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Frequently asked questions

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How can I contact Stay Sthlm?

Please have a look on our contact page for more details.

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Sales Team

If you would like to learn more about our services, be a trusted housing partner in your company or if you are looking for an corporate apartment please do not hesitate to contact us directly.


Email: sales@staysthlm.com
Tel: +46 8 410 337 80

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Housing Service

Please have a look on our contact page for more details.

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Finance

If you have a question to our finance department please contact us directly.

Email: finance@staysthlm.com

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Job openings

Have a look at our job postings here.

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Please have a look on our contact page for more details.

‚Äć

Sales Team

If you would like to learn more about our services, be a trusted housing partner in your company or if you are looking for an corporate apartment please do not hesitate to contact us directly.


Email: sales@staysthlm.com
Tel: +46 8 410 337 80

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Housing Service

Please have a look on our contact page for more details.

‚Äć

Finance

If you have a question to our finance department please contact us directly.

Email: finance@staysthlm.com

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Job openings

Have a look at our job postings here.

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There is an ongoing emergency / theft / break in. Who do I call?

If it is an ongoing break in  call 112!  If the break in has sadly  already taken place call the police 114 14 or go to their website to report the  theft/ break in.

In case of break in please contact Stay Sthlm to inform about the incident and for support. It is also very important  to contact your insurance company as they will cover most of your costs  (depending on what type of home insurance you have). .

If it is an ongoing break in  call 112!  If the break in has sadly  already taken place call the police 114 14 or go to their website to report the  theft/ break in.

In case of break in please contact Stay Sthlm to inform about the incident and for support. It is also very important  to contact your insurance company as they will cover most of your costs  (depending on what type of home insurance you have). .

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Emergency  - Fire & Medical. What do I do?

Where to call in case of emergency? There are four main important phone numbers in Sweden.

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¬† ¬†‚ÄĘ ¬† ¬† ¬† 112 (for emergencies, medical /¬†fire)

¬† ¬†‚ÄĘ ¬† ¬† ¬† 1177 ¬†(for medical advice)

¬† ¬†‚ÄĘ ¬† ¬† ¬† 114 14 (for non-emergency incidents)

¬† ¬†‚ÄĘ ¬† ¬† ¬† 113 13 (for information about non-acute accidents).
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You can dial these numbers from any phone and any location in Sweden.
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Useful sites & information

¬† ¬†‚ÄĘ ¬† ¬† ¬† Emergency information in English, read more here.

¬† ¬†‚ÄĘ ¬† ¬† ¬† The Public Health Agency of Sweden (Covid-19 updates etc)

¬† ¬†‚ÄĘ ¬† ¬† ¬† Healthcare online 1177 (Swedish BankID needed)


There are plenty of online health services available in Sweden, which means you can meet a doctor/nurse from home through an app. Example¬īs of these type of companies are KRY, doktor.se etc.

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BankID 

BankID is a personal e-ID that is comparable to, for example, passport and driving license. It is used by businesses, authorities, medical services etc all over Sweden. Therefore, always handle your BankID in a safe way. Most services today are connected and use BankID for identification, so make sure to get that solved through your bank asap. Read more here.

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Where to call in case of emergency? There are four main important phone numbers in Sweden.

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¬† ¬†‚ÄĘ ¬† ¬† ¬† 112 (for emergencies, medical /¬†fire)

¬† ¬†‚ÄĘ ¬† ¬† ¬† 1177 ¬†(for medical advice)

¬† ¬†‚ÄĘ ¬† ¬† ¬† 114 14 (for non-emergency incidents)

¬† ¬†‚ÄĘ ¬† ¬† ¬† 113 13 (for information about non-acute accidents).
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You can dial these numbers from any phone and any location in Sweden.
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Useful sites & information

¬† ¬†‚ÄĘ ¬† ¬† ¬† Emergency information in English, read more here.

¬† ¬†‚ÄĘ ¬† ¬† ¬† The Public Health Agency of Sweden (Covid-19 updates etc)

¬† ¬†‚ÄĘ ¬† ¬† ¬† Healthcare online 1177 (Swedish BankID needed)


There are plenty of online health services available in Sweden, which means you can meet a doctor/nurse from home through an app. Example¬īs of these type of companies are KRY, doktor.se etc.

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BankID 

BankID is a personal e-ID that is comparable to, for example, passport and driving license. It is used by businesses, authorities, medical services etc all over Sweden. Therefore, always handle your BankID in a safe way. Most services today are connected and use BankID for identification, so make sure to get that solved through your bank asap. Read more here.

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Living in Sweden.
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Locksmith on call 24 /7

In case of emergency or access during odd hours of the day, please contact a licensed locksmith. Stay Sthlm recommends Storstadens Lås +46(8) 21 21 21.

Please note that you have to pay the locksmith directly at the time of service.

In case of emergency or access during odd hours of the day, please contact a licensed locksmith. Stay Sthlm recommends Storstadens Lås +46(8) 21 21 21.

Please note that you have to pay the locksmith directly at the time of service.

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I am moving in, where should I pick up my keys?

We look forward having you as our new tenant.


Please speak to our sales team  and decide where the keys are to be collected or if the move in process will  be done in person at you new address.

We look forward having you as our new tenant.


Please speak to our sales team  and decide where the keys are to be collected or if the move in process will  be done in person at you new address.

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When are Stay Sthlm¬īs opening hours?

Stay Sthlm offer a 24-7 service to all tenants

However, our Housing Service team and Sales Team are there to support you weekdays between 9 am and 5 pm.

During public holidays and weekend we do take a break, however in case of emergency or urgent need of assistant during other hours please call +46 8 410 337 80.

Please read through our FAQ before you take action as most things can and will be solved by the tenant or bu it self.
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Urgent issues
¬† ¬†‚ÄĘ ¬† ¬† ¬† Fire - CALL¬†112

¬† ¬†‚ÄĘ ¬† ¬† ¬† Medical - CALL¬†112

¬† ¬†‚ÄĘ ¬† ¬† ¬† Water leak - urgent contact Housing Service

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Other issues, non critical

¬† ¬†‚ÄĘ ¬† ¬† ¬† No electricity
Check fuses, check with your neighbour, check outside. If the whole area is out, please be patient and wait until the service is back on. If it is not solved within 3 hours call our on call service.

Check to electricity providers website of there os a black out in the area: 

Ellevio - check the map and write your address in the search box on the left hand side.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† No water
Check all taps, check with your neighbour/laundry room. If the whole area/buildings water has been shut off, which happens, please be patient and wait until the service is back on. If it is not solved within 3 hours call our on call service.

Stockholm Vatten - check the map and see if the water is shut off in your area. The estimated time for when the service will be up and running is usually listed.

¬† ¬†‚ÄĘ ¬† ¬† ¬† Loss of keys /¬†locked out
Call a licensed locksmith, we suggest Storstadens Lås. Please note that the tenant bears the cost of new keys/lock. Contact your home insurance for reimbursement.

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Not considered urgent: 
¬† ¬†‚ÄĘ ¬† ¬† ¬† Wi-Fi connection/no internet
Call your provider, restart the router or check if the connection is down in the area.
Check Com Hem here and write your address and post code in the pop up window.‚Äć

¬† ¬†‚ÄĘ ¬† ¬† ¬† Change of furniture, inventory, broken TV/appliances, no access to the laundry room are not considered an emergency. Please contact us and we will assist you the next coming weekday.

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Stay Sthlm offer a 24-7 service to all tenants

However, our Housing Service team and Sales Team are there to support you weekdays between 9 am and 5 pm.

During public holidays and weekend we do take a break, however in case of emergency or urgent need of assistant during other hours please call +46 8 410 337 80.

Please read through our FAQ before you take action as most things can and will be solved by the tenant or bu it self.
‚Äć

Urgent issues
¬† ¬†‚ÄĘ ¬† ¬† ¬† Fire - CALL¬†112

¬† ¬†‚ÄĘ ¬† ¬† ¬† Medical - CALL¬†112

¬† ¬†‚ÄĘ ¬† ¬† ¬† Water leak - urgent contact Housing Service

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Other issues, non critical

¬† ¬†‚ÄĘ ¬† ¬† ¬† No electricity
Check fuses, check with your neighbour, check outside. If the whole area is out, please be patient and wait until the service is back on. If it is not solved within 3 hours call our on call service.

Check to electricity providers website of there os a black out in the area: 

Ellevio - check the map and write your address in the search box on the left hand side.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† No water
Check all taps, check with your neighbour/laundry room. If the whole area/buildings water has been shut off, which happens, please be patient and wait until the service is back on. If it is not solved within 3 hours call our on call service.

Stockholm Vatten - check the map and see if the water is shut off in your area. The estimated time for when the service will be up and running is usually listed.

¬† ¬†‚ÄĘ ¬† ¬† ¬† Loss of keys /¬†locked out
Call a licensed locksmith, we suggest Storstadens Lås. Please note that the tenant bears the cost of new keys/lock. Contact your home insurance for reimbursement.

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Not considered urgent: 
¬† ¬†‚ÄĘ ¬† ¬† ¬† Wi-Fi connection/no internet
Call your provider, restart the router or check if the connection is down in the area.
Check Com Hem here and write your address and post code in the pop up window.‚Äć

¬† ¬†‚ÄĘ ¬† ¬† ¬† Change of furniture, inventory, broken TV/appliances, no access to the laundry room are not considered an emergency. Please contact us and we will assist you the next coming weekday.

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There is a fire in the building. Who should I call?

Get out if you can and/or follow the operators instructions. 

Call 112 immediately and ask for assistance, state your address and try to describe the severity.

The operator will send help during your call. Be precis and remain calm.

If possible, knock on neighbours doors to make sure they are aware of the fire.
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Please remember that your safety is always number one priority. The fire brigade are on their way.

Call Stay Sthlm when you have evacuated the house and are in a safe place, if possible, and notify us about the situation.
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Get out if you can and/or follow the operators instructions. 

Call 112 immediately and ask for assistance, state your address and try to describe the severity.

The operator will send help during your call. Be precis and remain calm.

If possible, knock on neighbours doors to make sure they are aware of the fire.
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Please remember that your safety is always number one priority. The fire brigade are on their way.

Call Stay Sthlm when you have evacuated the house and are in a safe place, if possible, and notify us about the situation.
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I lost my keys, what do I do?

Lost your house keys, misplaced keys & locked out of the house? This happens and we will try to assist you during office hours. Contact our Housing service team and they will guide you (+46 8 410 337 80).
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‚ÄĘ During office hours you may pick up an extra set of keys at the Stay Sthlm office.

‚ÄĘ You need to call before and book an appointment for the key collection.

‚ÄĘ Stay Sthlm will not pay for the transportation of you or the key to your chosen address.
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If keys are not available at Stay Sthlm tenant needs to arrange for a locksmith.

Theft/ loss of keys

Please contact the police, call 114 14 or file a report online (click here). Contact your home insurance company for advice and claims. Read more here.

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Important
It is important to contract a licensed locksmith in Stockholm. This as many companies who work as locksmiths have no certification, insurance or a suitable skilled required. An unlicensed locksmith is usually cheaper but the cost of repairing the damage can be extent (up to 20 000 SEK).


Licensed locksmiths

Stay Sthlm recommends the following licensed locksmiths:

‚ÄĘ Storstadens L√•s +46 (0)8 212 121

‚ÄĘ L√•ssnabben +46 (0)8 642 42 43, +46 (0)8 642 55 52

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After office hours / holidays / weekends

‚ÄĘ After office hours (5 PM to 9 AM, weekends, holidays) the tenant needs to hire a licensed locksmith.

‚ÄĘ The tenant must pay for both the locksmith‚Äôs service costs, lock change and the costs for 4 set of new keys (2 for the tenant and 2 sets to Stay Sthlm). Contact your insurance company for claims.

‚ÄĘ The cost varies, but usually starts at 1 500 SEK, but this depends on the lock, the keys and what the damage on the door.

‚ÄĘ Stay Sthlm will not compensate you for i.e. staying in a hotel. Contact your insurance company for claims.

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Lost your house keys, misplaced keys & locked out of the house? This happens and we will try to assist you during office hours. Contact our Housing service team and they will guide you (+46 8 410 337 80).
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‚ÄĘ During office hours you may pick up an extra set of keys at the Stay Sthlm office.

‚ÄĘ You need to call before and book an appointment for the key collection.

‚ÄĘ Stay Sthlm will not pay for the transportation of you or the key to your chosen address.
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If keys are not available at Stay Sthlm tenant needs to arrange for a locksmith.

Theft/ loss of keys

Please contact the police, call 114 14 or file a report online (click here). Contact your home insurance company for advice and claims. Read more here.

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Important
It is important to contract a licensed locksmith in Stockholm. This as many companies who work as locksmiths have no certification, insurance or a suitable skilled required. An unlicensed locksmith is usually cheaper but the cost of repairing the damage can be extent (up to 20 000 SEK).


Licensed locksmiths

Stay Sthlm recommends the following licensed locksmiths:

‚ÄĘ Storstadens L√•s +46 (0)8 212 121

‚ÄĘ L√•ssnabben +46 (0)8 642 42 43, +46 (0)8 642 55 52

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After office hours / holidays / weekends

‚ÄĘ After office hours (5 PM to 9 AM, weekends, holidays) the tenant needs to hire a licensed locksmith.

‚ÄĘ The tenant must pay for both the locksmith‚Äôs service costs, lock change and the costs for 4 set of new keys (2 for the tenant and 2 sets to Stay Sthlm). Contact your insurance company for claims.

‚ÄĘ The cost varies, but usually starts at 1 500 SEK, but this depends on the lock, the keys and what the damage on the door.

‚ÄĘ Stay Sthlm will not compensate you for i.e. staying in a hotel. Contact your insurance company for claims.

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What forms of payment do you accept?

An invoice for rent is a statement of a transaction between a landlord and tenant for the rental of an apartment. Usually, rent payments are made on a monthly basis, which means a rent invoice is sent out to tenants every month. The invoice is sent from invoice@staysthlm.se.

Please contact finance@staysthlm.se if you may have any questions about payment.

An invoice for rent is a statement of a transaction between a landlord and tenant for the rental of an apartment. Usually, rent payments are made on a monthly basis, which means a rent invoice is sent out to tenants every month. The invoice is sent from invoice@staysthlm.se.

Please contact finance@staysthlm.se if you may have any questions about payment.

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The electricity is not working, what should I do?

Check if it is only the  apartment or in the whole building. If the power out is in your apartment  check the fuse box and change /switch the fuses.

New fuses in various sizes  can be bought at the local supermarket and hardware stores.

Go to your local supermarket and buy a new pack of fuses.It is always a good idea to keep spare fuses next to the fuse box, as they might blow at any time during the day.

If you are unsure how to change the fuse contact our Housing Service, and they will happily assist you.

Check if it is only the  apartment or in the whole building. If the power out is in your apartment  check the fuse box and change /switch the fuses.

New fuses in various sizes  can be bought at the local supermarket and hardware stores.

Go to your local supermarket and buy a new pack of fuses.It is always a good idea to keep spare fuses next to the fuse box, as they might blow at any time during the day.

If you are unsure how to change the fuse contact our Housing Service, and they will happily assist you.

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The internet is not working, what should I do?

Restart the modem by pressing the reset button. For how long has  internet been available?

‚ÄĘ ¬† ¬† ¬†Check ¬†ComHems web site for any disruption reported. Check it here.

‚ÄĘ ¬† ¬† ¬†If you have internet included in your rent contact Housing Service or send and email Com¬†Hem for assistance

‚ÄĘ ¬† ¬† ¬†Include MacID (stated ¬†on the bottom of the router)address, phone number and a short description of ¬†the problem.

‚ÄĘ ¬† ¬† ¬†ComHem will then contact you and guide you over the phone.

Restart the modem by pressing the reset button. For how long has  internet been available?

‚ÄĘ ¬† ¬† ¬†Check ¬†ComHems web site for any disruption reported. Check it here.

‚ÄĘ ¬† ¬† ¬†If you have internet included in your rent contact Housing Service or send and email Com¬†Hem for assistance

‚ÄĘ ¬† ¬† ¬†Include MacID (stated ¬†on the bottom of the router)address, phone number and a short description of ¬†the problem.

‚ÄĘ ¬† ¬† ¬†ComHem will then contact you and guide you over the phone.

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Is it safe to drink the water?

Yes, tap water in Sweden is of high quality and is perfectly safe to drink. So save the environment and BYO water when going out! The water here is probably even more clean than the bottled water you buy in stores.

Even babies, sick and elderly people can drink the water. It is very very clean!

In restaurants you can order tap water (kranvatten) too, usually free of charge so there is no need to spend your money on bottled water.

‚ÄćGood to know

  • Still water =¬†kranvatten, stilla vatten or just say "vanligt vatten"¬†which means normal water.
  • Sparkling water¬†¬†=¬†Mineralvatten, bubbelvatten.

‚ÄćBrands like Loka or Raml√∂sa are most common sparkling waters in cafes, restaurants and Supermarkets. So most people will just say "Loka please"¬†and the will be served sparkling water of some kind.

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Yes, tap water in Sweden is of high quality and is perfectly safe to drink. So save the environment and BYO water when going out! The water here is probably even more clean than the bottled water you buy in stores.

Even babies, sick and elderly people can drink the water. It is very very clean!

In restaurants you can order tap water (kranvatten) too, usually free of charge so there is no need to spend your money on bottled water.

‚ÄćGood to know

  • Still water =¬†kranvatten, stilla vatten or just say "vanligt vatten"¬†which means normal water.
  • Sparkling water¬†¬†=¬†Mineralvatten, bubbelvatten.

‚ÄćBrands like Loka or Raml√∂sa are most common sparkling waters in cafes, restaurants and Supermarkets. So most people will just say "Loka please"¬†and the will be served sparkling water of some kind.

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I want to rent an apartment. How does it work?

Contact our Sales Team for more information and let them know what you are looking for.

Please note that we do not rent nor sign lease agreements with private persons. A company needs to approve to sign or provide a letter of guarantee before the apartment hunt can begin. Speak to our Sales team about options and your HR/manager about your options.

It is really simple, seamless and transparent. There are no start up fees, home search fees or other hidden costs along the way.
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This is how it works: 

¬†‚ÄĘ ¬†Viewing online or IRL - no hidden costs!

¬†‚ÄĘ ¬†Choosing an object

¬†‚ÄĘ ¬†Company signs lease

¬†‚ÄĘ ¬†Tailored housing solution and customized furnishings if requested

¬†‚ÄĘ ¬†Move in process with Stay Sthlm representative present

¬†‚ÄĘ ¬†Inhouse service team 24/7¬†and Stay Plus services Housekeeping & Handyman services

¬†‚ÄĘ ¬†Termination of contract

¬†‚ÄĘ ¬†Move-out process with a Stay Sthlm representative

¬†‚ÄĘ ¬†Move-out cleaning will be handled by Stay Sthlm

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Contact our Sales Team for more information and let them know what you are looking for.

Please note that we do not rent nor sign lease agreements with private persons. A company needs to approve to sign or provide a letter of guarantee before the apartment hunt can begin. Speak to our Sales team about options and your HR/manager about your options.

It is really simple, seamless and transparent. There are no start up fees, home search fees or other hidden costs along the way.
‚Äć

This is how it works: 

¬†‚ÄĘ ¬†Viewing online or IRL - no hidden costs!

¬†‚ÄĘ ¬†Choosing an object

¬†‚ÄĘ ¬†Company signs lease

¬†‚ÄĘ ¬†Tailored housing solution and customized furnishings if requested

¬†‚ÄĘ ¬†Move in process with Stay Sthlm representative present

¬†‚ÄĘ ¬†Inhouse service team 24/7¬†and Stay Plus services Housekeeping & Handyman services

¬†‚ÄĘ ¬†Termination of contract

¬†‚ÄĘ ¬†Move-out process with a Stay Sthlm representative

¬†‚ÄĘ ¬†Move-out cleaning will be handled by Stay Sthlm

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Can I smoke indoors or in the building complex?

NO! Smoking in the apartments, apartment building or the yard/garden is strictly forbidden!

Smoking is strictly forbidden in the apartment and will lead to immediate eviction according to the lease agreement.


A fine and sanitation fee will be sent to the tenant starting at 30 000 SEK.

NO! Smoking in the apartments, apartment building or the yard/garden is strictly forbidden!

Smoking is strictly forbidden in the apartment and will lead to immediate eviction according to the lease agreement.


A fine and sanitation fee will be sent to the tenant starting at 30 000 SEK.

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I want to move out, what do I do and who do I contact?

Send an  email and terminate your lease to termination@staysthlm.se, you need a written confirmation of the termination. You cannot terminate the contract through phone, walking by the office, writing a letter or any other means of communication. You have a 3 month notice period according to your lease agreement.

A tenant always has the right to give notice three months from the last day of the month regardless of the lease period. This right applies irrespective of other terms of the contract and cannot be changed. This is Swedish rental law and cannot be circumvented.‚Äć

Our sales team will confirm the termination and give you the last day of move out according to the contract. They will also guide you through the move-out process. FInal cleaning is almost always included, please look at your lease agreement for more information.

Important:

Please note that we have no possibility to shorten the notice period, we can however try to find a new tenant who is willing to move in earlier. Please let our Sales team know about your plans and wishes.

Please note that you have 3 full calendar months. This means that you have to terminate your lease contract before the last day of the month. If you terminate the lease on the night between 31st and 1st of the next coming month, you will actually then have more or less 4 calendar months termination from the actual date.

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Example of notice email:
"Hi,

I live at Streetname 12, apartment 1234.

‚ÄćI¬†would hereby like to terminate my lease agreement. Last day of move out will be DD-MM-YYYY.

I plan on vacating my apartment on the DD-MM-YYYY. and notify you of any changes on the actual move-out date.

Kind regards

Anna" .

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‚Äć

Send an  email and terminate your lease to termination@staysthlm.se, you need a written confirmation of the termination. You cannot terminate the contract through phone, walking by the office, writing a letter or any other means of communication. You have a 3 month notice period according to your lease agreement.

A tenant always has the right to give notice three months from the last day of the month regardless of the lease period. This right applies irrespective of other terms of the contract and cannot be changed. This is Swedish rental law and cannot be circumvented.‚Äć

Our sales team will confirm the termination and give you the last day of move out according to the contract. They will also guide you through the move-out process. FInal cleaning is almost always included, please look at your lease agreement for more information.

Important:

Please note that we have no possibility to shorten the notice period, we can however try to find a new tenant who is willing to move in earlier. Please let our Sales team know about your plans and wishes.

Please note that you have 3 full calendar months. This means that you have to terminate your lease contract before the last day of the month. If you terminate the lease on the night between 31st and 1st of the next coming month, you will actually then have more or less 4 calendar months termination from the actual date.

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Example of notice email:
"Hi,

I live at Streetname 12, apartment 1234.

‚ÄćI¬†would hereby like to terminate my lease agreement. Last day of move out will be DD-MM-YYYY.

I plan on vacating my apartment on the DD-MM-YYYY. and notify you of any changes on the actual move-out date.

Kind regards

Anna" .

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Termination of contract

Please  note that you have 3 full calendar months notice according to your contract.  The termination has to be done in writing to termination@staysthlm.se. Please have a look in your lease agreement for more information.

It is important to  understand that 3 full calendar months notice means that: If you terminate on 1 April, 15 April or 30 April, the last day of move out will be the same date, 31 July, as it is 3 full calendar months.

Please  note that you have 3 full calendar months notice according to your contract.  The termination has to be done in writing to termination@staysthlm.se. Please have a look in your lease agreement for more information.

It is important to  understand that 3 full calendar months notice means that: If you terminate on 1 April, 15 April or 30 April, the last day of move out will be the same date, 31 July, as it is 3 full calendar months.

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Can I bring my pets?

We know that it is important to bring with you the ones you love when you relocate to a new country.

Our corporate apartments are family friendly and most of our apartments are pet friendly. Please advise with our sales time if you are moving with a beloved pet or planning on getting one.

Swedes love their pets, treating them as valued family members. If you live in a residential building neighbours will most likely report any issues of your dog is barking during the day. The Swedish law says that your dog should be allowed to go outside at least every 6 hours, which mean working in an office 8 hours a day and having a dog is not the best combination. If you keep it indoors, it must have a view of a window allowing sunlight. All living creatures deserv a nice view! 

Worried neighbours
One of the most common complaints we at Stay Sthlm get is noise disturbance, and quiet often about barking dogs. If you experience this as an issue please speak to your neighbour about it, as they may not even be aware that the dog is barking all day long.
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Some companies let their workers bring their dogs to the office. Stay Sthlm¬īs office dog is named Wille and has been with us since the very beginning.


Daycare & dag walkers
You can also leave your pet in a dog daycare centre (hunddagis), dog walker or hire a pet sitter. Contact our Housing Team for more information about this.

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Bringing your pet to Sweden

The rules to bring pets from another country are set by the European Union. Countries like Sweden or Norway, however, have special requirements on the matter. If you come from a non-European country, other conditions may apply too.
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Important:

‚ÄćThe following rules apply to dogs, cats and ferrets. Other animals may need special requirements. ¬†

  1. Pets must be vaccinated against rabies (they must be 12 weeks old at least to have its primary vaccination). Pets will be allowed to travel 21 days after their first rabies vaccination. If you travel from a non-European country like the United States, you’ll also need to get an EU entry Health certificate.  
  2. Puppies and kittens must be at least 3 months and 22 days old before you take them home.
  3. Pets must be ID-marked with an ISO microchip. This must be done before the rabies vaccination.
  4. Your pet requires an EU passport (this can be purchased from your veterinarian). You’ll also need insurance for your pet.
  5. Report to a customs office: When passing the border, you will report to a customs officer that you are bringing a pet.

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We know that it is important to bring with you the ones you love when you relocate to a new country.

Our corporate apartments are family friendly and most of our apartments are pet friendly. Please advise with our sales time if you are moving with a beloved pet or planning on getting one.

Swedes love their pets, treating them as valued family members. If you live in a residential building neighbours will most likely report any issues of your dog is barking during the day. The Swedish law says that your dog should be allowed to go outside at least every 6 hours, which mean working in an office 8 hours a day and having a dog is not the best combination. If you keep it indoors, it must have a view of a window allowing sunlight. All living creatures deserv a nice view! 

Worried neighbours
One of the most common complaints we at Stay Sthlm get is noise disturbance, and quiet often about barking dogs. If you experience this as an issue please speak to your neighbour about it, as they may not even be aware that the dog is barking all day long.
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Some companies let their workers bring their dogs to the office. Stay Sthlm¬īs office dog is named Wille and has been with us since the very beginning.


Daycare & dag walkers
You can also leave your pet in a dog daycare centre (hunddagis), dog walker or hire a pet sitter. Contact our Housing Team for more information about this.

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Bringing your pet to Sweden

The rules to bring pets from another country are set by the European Union. Countries like Sweden or Norway, however, have special requirements on the matter. If you come from a non-European country, other conditions may apply too.
‚Äć

Important:

‚ÄćThe following rules apply to dogs, cats and ferrets. Other animals may need special requirements. ¬†

  1. Pets must be vaccinated against rabies (they must be 12 weeks old at least to have its primary vaccination). Pets will be allowed to travel 21 days after their first rabies vaccination. If you travel from a non-European country like the United States, you’ll also need to get an EU entry Health certificate.  
  2. Puppies and kittens must be at least 3 months and 22 days old before you take them home.
  3. Pets must be ID-marked with an ISO microchip. This must be done before the rabies vaccination.
  4. Your pet requires an EU passport (this can be purchased from your veterinarian). You’ll also need insurance for your pet.
  5. Report to a customs office: When passing the border, you will report to a customs officer that you are bringing a pet.

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When renting, what is included in the rent?

Stay  Sthlm offers furnished, partly furnished or unfurnished apartment for temporary living in Stockholm. We can offer you a corporate apartment solution that is fully furnished, to suit your needs at a temporary basis.  All you need to bring is your suitcase and food for the fridge.

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You can also add our Stay Plus services and add on internet, electricity and/or cleaning if you like. Speak to our team and they will happily assist you.

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Contact our Sales team and they will guide you through our portfolio.

Stay  Sthlm offers furnished, partly furnished or unfurnished apartment for temporary living in Stockholm. We can offer you a corporate apartment solution that is fully furnished, to suit your needs at a temporary basis.  All you need to bring is your suitcase and food for the fridge.

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You can also add our Stay Plus services and add on internet, electricity and/or cleaning if you like. Speak to our team and they will happily assist you.

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Contact our Sales team and they will guide you through our portfolio.

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Do you have a delivery service?

We believe that everything is possible.

Please contact out Housing Service and let us know how we can assist you. If you need help finding a trustworthy delivery service for food our team will happily assist you with that.

We believe that everything is possible.

Please contact out Housing Service and let us know how we can assist you. If you need help finding a trustworthy delivery service for food our team will happily assist you with that.

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I want to move to another apartment. Who do I contact?

Are you looking for a bigger, smaller or maybe an unfurnished apartment? Would you like to move to trendy Södermalm to explore a new side of town? Great! We will gladly help you and best of all? No home finding cost at all for you.

Contact our sales team for more information at sales@staysthlm.se. If you are staying  in temporary flat given to you by your companies Housing Team contact them  directly.

When reaching out to our sales team please write a description of what you are  searching for. I.e. size, area, budget, number of bedrooms, signing company, number of people living in the household, pets etc.

Please note that you still have 3 months notice period in your current flat, even though moving to another Stay Sthlm apartment.

Are you looking for a bigger, smaller or maybe an unfurnished apartment? Would you like to move to trendy Södermalm to explore a new side of town? Great! We will gladly help you and best of all? No home finding cost at all for you.

Contact our sales team for more information at sales@staysthlm.se. If you are staying  in temporary flat given to you by your companies Housing Team contact them  directly.

When reaching out to our sales team please write a description of what you are  searching for. I.e. size, area, budget, number of bedrooms, signing company, number of people living in the household, pets etc.

Please note that you still have 3 months notice period in your current flat, even though moving to another Stay Sthlm apartment.

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Where is my storage unit / room located?

Please note that if you were not provided a storage room at the day of move-in there is no storage unit available for your apartment. If you forgot to ask, no problem, contact our Housing Service team and they will give you an answer.

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Please note that if you were not provided a storage room at the day of move-in there is no storage unit available for your apartment. If you forgot to ask, no problem, contact our Housing Service team and they will give you an answer.

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Will I meet anyone from Stay Sthlm during my stay?

No, only if required.

No, only if required.

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Reporting damages

Please report any new damages or problems that may occur during the stay. We understand that things happen, so no worries, just keep us infomred.

Damage that is caused by the tenant or has become manifest only after the final inspection will be charged to the tenant.

Please report any new damages or problems that may occur during the stay. We understand that things happen, so no worries, just keep us infomred.

Damage that is caused by the tenant or has become manifest only after the final inspection will be charged to the tenant.

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Where is the nearest hospital / medical care facility?

There are 5 main hospitals with ICU (akut) and maternity/ women's health clinic (BB/förlossning)services in Stockholm.

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Södersjukhuset, Södermalm

Sjukhusbacken 10, 118 83 Stockholm
Tel: +46 (0)8 -616 10 00
(ICU + maternity hospital)

Maternity: Hjalmar Cederströms gata 10, 118 61 Stockholm

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Danderyds sjukhus‚Äć

Entrévägen 2, 182 57 Danderyd
Tel: +46 (0)8 -123 55 000
(ICU + maternity hospital)

Maternity: Hus 14 Danderyds Sjukhus, 182 57 Danderyd

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Karolinska Universitetssjukhuset Huddinge ‚Äć

Hälsovägen 13, 141 57 Huddinge
Tel: +46 (0) 8 585 80 000
(ICU + maternity hospital)
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Karolinska Universitetssjukhuset Solna

Karolinska Vägen 37A, 171 64 Solna
Tel: +46 (0)8 517 700 00
(ICU + maternity hospital)

Maternity: Akademiska stråket 14, 171 64 Solna


Children Hospital
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Astrid Lindgrens barnsjukhus, Solna (Open 24 -hours)
Anna Steckséns gata 35, 171 64 Solna
Tel: 08-517 700 00
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Eye Specialist
S:t Erik’ s Eye Hospital, Kungsholmen
Polhemsgatan 50, 112 30 Stockholm
Tel: +46 (0)8 -672 30 00

Dental Emergency City-Akuten Tandvård, City
Olof Palm es gata 13A, 111 3 7 Stockholm
Tel: +46 (0)10-601 02 01

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Women shelter /Kvinnojour ‚Äć

Roks, the National Organisation for Women’s Shelters and Young Women's Shelters in Sweden,
Website

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There are 5 main hospitals with ICU (akut) and maternity/ women's health clinic (BB/förlossning)services in Stockholm.

‚Äć‚Äć
Södersjukhuset, Södermalm

Sjukhusbacken 10, 118 83 Stockholm
Tel: +46 (0)8 -616 10 00
(ICU + maternity hospital)

Maternity: Hjalmar Cederströms gata 10, 118 61 Stockholm

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Danderyds sjukhus‚Äć

Entrévägen 2, 182 57 Danderyd
Tel: +46 (0)8 -123 55 000
(ICU + maternity hospital)

Maternity: Hus 14 Danderyds Sjukhus, 182 57 Danderyd

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Karolinska Universitetssjukhuset Huddinge ‚Äć

Hälsovägen 13, 141 57 Huddinge
Tel: +46 (0) 8 585 80 000
(ICU + maternity hospital)
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Karolinska Universitetssjukhuset Solna

Karolinska Vägen 37A, 171 64 Solna
Tel: +46 (0)8 517 700 00
(ICU + maternity hospital)

Maternity: Akademiska stråket 14, 171 64 Solna


Children Hospital
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Astrid Lindgrens barnsjukhus, Solna (Open 24 -hours)
Anna Steckséns gata 35, 171 64 Solna
Tel: 08-517 700 00
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Eye Specialist
S:t Erik’ s Eye Hospital, Kungsholmen
Polhemsgatan 50, 112 30 Stockholm
Tel: +46 (0)8 -672 30 00

Dental Emergency City-Akuten Tandvård, City
Olof Palm es gata 13A, 111 3 7 Stockholm
Tel: +46 (0)10-601 02 01

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Women shelter /Kvinnojour ‚Äć

Roks, the National Organisation for Women’s Shelters and Young Women's Shelters in Sweden,
Website

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Furnished or non-furnished apartment, how does it work?

All our apartments come with just the services you need, to provide you a complete home experience as soon as you move in.

Our Housing Services are included in the monthly rental rates, with no additional charges. The standard services and equipment’s are listed below.

Many of our apartments are equipped with washing machine and dryer, which gives you full flexibility. We also offer cleaning service if you prefer that. All tenants have access to the properties laundry room.

Our apartments have optimal planning to cater to your specific demands. It could be a studio downtown apartment or a large family apartment close to all the amenities.

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All our apartments come with just the services you need, to provide you a complete home experience as soon as you move in.

Our Housing Services are included in the monthly rental rates, with no additional charges. The standard services and equipment’s are listed below.

Many of our apartments are equipped with washing machine and dryer, which gives you full flexibility. We also offer cleaning service if you prefer that. All tenants have access to the properties laundry room.

Our apartments have optimal planning to cater to your specific demands. It could be a studio downtown apartment or a large family apartment close to all the amenities.

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Damaged or broken keys/locks

If a key is lost or stolen, it must be reported immediately. The following charges apply:

¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 500 charge for each key
¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 1000 charge foreach key not returned at move-out
¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 500 charge for late key return
¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 650 loss/damaged laundry cylinder

You will b e charged for the entire replacement of locks and or the cost of rekeying of the locks.

If a key is lost or stolen, it must be reported immediately. The following charges apply:

¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 500 charge for each key
¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 1000 charge foreach key not returned at move-out
¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 500 charge for late key return
¬† ¬†‚ÄĘ ¬† ¬† ¬† SEK 650 loss/damaged laundry cylinder

You will b e charged for the entire replacement of locks and or the cost of rekeying of the locks.

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What is a corporate apartment rental?

Our ¬†apartments are used by companies when employees are relocated either ¬†temporarily or permanently, which is why the term ‚Äúcorporate‚ÄĚ. When you are ¬†in town working on a project for any length of time, it can be way more ¬†comfortable to stay in a furnished apartment than in a cramped hotel room. ¬†

Many of our tenants today work in Stockholm during the weekdays and find it  more convenient to rent their own place. It is also a lot cheaper compared to  hotels in the city.

Our ¬†apartments are used by companies when employees are relocated either ¬†temporarily or permanently, which is why the term ‚Äúcorporate‚ÄĚ. When you are ¬†in town working on a project for any length of time, it can be way more ¬†comfortable to stay in a furnished apartment than in a cramped hotel room. ¬†

Many of our tenants today work in Stockholm during the weekdays and find it  more convenient to rent their own place. It is also a lot cheaper compared to  hotels in the city.

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For how long can I rent an apartment? Short term or long term?

The minimum time for a lease  agreement is 6 months. The lease agreement is signed for 1 year with a  possibility to prolong the lease agreement.

We do have some short stay options too (weekly, daily etc but less than 6 months) at affordable prices. Our short stay options is a service for our tenants and new tenants that are in between homes. We probably have the solution for you and you do not have to stay in a costly hotel while you wait for your new long stay home.

Contact our Sales team for more information.

The minimum time for a lease  agreement is 6 months. The lease agreement is signed for 1 year with a  possibility to prolong the lease agreement.

We do have some short stay options too (weekly, daily etc but less than 6 months) at affordable prices. Our short stay options is a service for our tenants and new tenants that are in between homes. We probably have the solution for you and you do not have to stay in a costly hotel while you wait for your new long stay home.

Contact our Sales team for more information.

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I am locked out. I need urgent help, what do I do?

During office hours
Call Stay Sthlm +46 8 410 337 80.

During weekends/holidays
Contact verified / certified locksmith for change of lock with 4 keys for each lock. The tenant will bear the cost for the repair and keys. Stay Sthlm does not cover any hotel nights nor damages on door or frame.

During office hours
Call Stay Sthlm +46 8 410 337 80.

During weekends/holidays
Contact verified / certified locksmith for change of lock with 4 keys for each lock. The tenant will bear the cost for the repair and keys. Stay Sthlm does not cover any hotel nights nor damages on door or frame.

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What are the different Stay Plus services?

You can have a various amount of add ons to your monthly rent. We believe the sky is the limit and nothing is impossible, well almost at least.


All our Stay Plus services are services that can be added to your monthly rent and it makes life a lot easier as Stay Sthlm will take care of your electricity bills, cleaning or internet subscriptions if you wish.

Contact to our sales team if you are looking for a new apartment or our Housing Service if you are already a tenant and want to add a StayPlus Service.

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Most common Stay Plus add-ons:

¬† ¬†‚ÄĘ ¬† ¬† ¬† Unlimited WiFi/internet connection

¬† ¬†‚ÄĘ ¬† ¬† ¬†¬†Electricity subscription

¬† ¬†‚ÄĘ ¬† ¬† ¬†¬†Gas subscription

¬† ¬†‚ÄĘ ¬† ¬† ¬†¬†Light fixture installation:
In Sweden light fixtures are not included nor installed in a unfurnished flat.Would you like some assistant with the installation contact our Housing Serviceteam.


¬† ¬†‚ÄĘ ¬† ¬† ¬† Cleaning services:¬†
Stay Sthlm has an inhouse cleaning team that will help you with daily, weekly, monthly cleaning.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Personal laundry service:¬†
Stay Sthlm can take care of your monthly or weekly laundry. Contact Housing Service for a quote.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Welcome basket:¬†
A selection of evening / breakfast basics for your arrival. Speak to your Sales representative and iit will be arranged.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Bed delivery service:¬†
Upon request, we can install one additional bed in your apartment. Are you having guest over or maybe expecting a new family member? No worries we offer all tenants a next day delivery of an extra single bed or baby cot with bed linens if needed.  
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Baby package:¬†
The apartments can be rented unfurnished, partly furnished or fully furnished. Whatever option you have chosen we do want to give the little ones a nice start in life and the parents time to take care of the new family member. Stay Sthlm offers very affordable baby packages for all tenants. Contact our Housing Service team for more information.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Baby cot:¬†
Contact our Housing Service team and we will deliver a baby cot with bed linens free of charge.

You can have a various amount of add ons to your monthly rent. We believe the sky is the limit and nothing is impossible, well almost at least.


All our Stay Plus services are services that can be added to your monthly rent and it makes life a lot easier as Stay Sthlm will take care of your electricity bills, cleaning or internet subscriptions if you wish.

Contact to our sales team if you are looking for a new apartment or our Housing Service if you are already a tenant and want to add a StayPlus Service.

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Most common Stay Plus add-ons:

¬† ¬†‚ÄĘ ¬† ¬† ¬† Unlimited WiFi/internet connection

¬† ¬†‚ÄĘ ¬† ¬† ¬†¬†Electricity subscription

¬† ¬†‚ÄĘ ¬† ¬† ¬†¬†Gas subscription

¬† ¬†‚ÄĘ ¬† ¬† ¬†¬†Light fixture installation:
In Sweden light fixtures are not included nor installed in a unfurnished flat.Would you like some assistant with the installation contact our Housing Serviceteam.


¬† ¬†‚ÄĘ ¬† ¬† ¬† Cleaning services:¬†
Stay Sthlm has an inhouse cleaning team that will help you with daily, weekly, monthly cleaning.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Personal laundry service:¬†
Stay Sthlm can take care of your monthly or weekly laundry. Contact Housing Service for a quote.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Welcome basket:¬†
A selection of evening / breakfast basics for your arrival. Speak to your Sales representative and iit will be arranged.
‚Äć

¬† ¬†‚ÄĘ ¬† ¬† ¬† Bed delivery service:¬†
Upon request, we can install one additional bed in your apartment. Are you having guest over or maybe expecting a new family member? No worries we offer all tenants a next day delivery of an extra single bed or baby cot with bed linens if needed.  
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Baby package:¬†
The apartments can be rented unfurnished, partly furnished or fully furnished. Whatever option you have chosen we do want to give the little ones a nice start in life and the parents time to take care of the new family member. Stay Sthlm offers very affordable baby packages for all tenants. Contact our Housing Service team for more information.
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¬† ¬†‚ÄĘ ¬† ¬† ¬† Baby cot:¬†
Contact our Housing Service team and we will deliver a baby cot with bed linens free of charge.

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Keys

Two sets of keys are assigned for each apartment and are to be returned at the day of move-out. The tenant is responsible for the keys during the stay and a fee will be charged if the keys are missing at the time of move-out.

¬†‚ÄĘ ¬† ¬† ¬† The tenant must contact Housing Services immediately after discovering that the key has been lost/misplaced.

¬†‚ÄĘ ¬† ¬† ¬† Cost for extra set of keys will be charged the tenant.

¬†‚ÄĘ ¬† ¬† ¬† Copying keys is strictly forbidden.

Two sets of keys are assigned for each apartment and are to be returned at the day of move-out. The tenant is responsible for the keys during the stay and a fee will be charged if the keys are missing at the time of move-out.

¬†‚ÄĘ ¬† ¬† ¬† The tenant must contact Housing Services immediately after discovering that the key has been lost/misplaced.

¬†‚ÄĘ ¬† ¬† ¬† Cost for extra set of keys will be charged the tenant.

¬†‚ÄĘ ¬† ¬† ¬† Copying keys is strictly forbidden.

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Terms & conditions

It i s the responsibility of the tenant to follow the contract rules, regulations and to pay the rent in time. If these terms and conditions are not followed, Stay in Sweden AB, has the right to cancel a contract during the time of lease.

It i s the responsibility of the tenant to follow the contract rules, regulations and to pay the rent in time. If these terms and conditions are not followed, Stay in Sweden AB, has the right to cancel a contract during the time of lease.

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Wi-Fi and internet, is that always included?

WiFi/Internet is available in all flats. You can sign your own contract with the service provider or sign through Stay Sthlm. If you choose to sign with Stay Sthlm there is one bill less to pay and you do not have a notice period.

If you just moved to Sweden you may not have your personal identification number ready yet and that actually means you cannot sign any agreements with various providers. No worries we will do it for you and add the actual cost to your monthly rent. Its just the easiest way to do it!

WiFi/Internet is available in all flats. You can sign your own contract with the service provider or sign through Stay Sthlm. If you choose to sign with Stay Sthlm there is one bill less to pay and you do not have a notice period.

If you just moved to Sweden you may not have your personal identification number ready yet and that actually means you cannot sign any agreements with various providers. No worries we will do it for you and add the actual cost to your monthly rent. Its just the easiest way to do it!

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The power outlet/light switch is broken, what do I do?

A broken power outlet or light  switch needs to be repaired by a certified electrician. Please notify Stay  Sthlm about the issue and they will book a service date..

A broken power outlet or light  switch needs to be repaired by a certified electrician. Please notify Stay  Sthlm about the issue and they will book a service date..

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I¬īm going away for a while and want to rent my Stay Sthlm apartment on Airbnb or similar services?

No, renting your apartment out to other people is strictly forbidden and will lead to eviction. If you rent an apartment and allow someone to live there who is not on the lease, this would be considered illegal.

No, renting your apartment out to other people is strictly forbidden and will lead to eviction. If you rent an apartment and allow someone to live there who is not on the lease, this would be considered illegal.

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The water is not draining properly. What should I do?

If you have a blockage and water  is running slowly in the shower/bath tub please check the drain and remove  any dirt. Remove hair and clean in thoroughly.

If the drain is still  running poorly Stay Sthlm will assist you. Please note that if the blockage  is caused by carelessness a service fee will apply.

If the blockage is more severe (kitchen, toilet) and water is starting to zip out of the drain call  Stay Sthlm or  the on call number.

Mold  can start to grow in the right conditions in as little as 24 hours and water can damage your apartment as well as other in the building.

If tenant are unable to clear ¬†the blockage themself, Stay will book an appointment. If caused by leftover ¬†foods and oil a service fee of 250 sek will be charged. If confirmed a ¬†massive block that can¬īt be solved call the caretaker for ordering a flush service.

Contact our Housing service team for assistance.

If you have a blockage and water  is running slowly in the shower/bath tub please check the drain and remove  any dirt. Remove hair and clean in thoroughly.

If the drain is still  running poorly Stay Sthlm will assist you. Please note that if the blockage  is caused by carelessness a service fee will apply.

If the blockage is more severe (kitchen, toilet) and water is starting to zip out of the drain call  Stay Sthlm or  the on call number.

Mold  can start to grow in the right conditions in as little as 24 hours and water can damage your apartment as well as other in the building.

If tenant are unable to clear ¬†the blockage themself, Stay will book an appointment. If caused by leftover ¬†foods and oil a service fee of 250 sek will be charged. If confirmed a ¬†massive block that can¬īt be solved call the caretaker for ordering a flush service.

Contact our Housing service team for assistance.

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There are no channels on the TV, or it might be broken. What do I do?

First of  all check if all the cables and cords are placed accordingly. Try another  electrical outlet, as the outlet itself may be broken. If nothing works  contact Stay Sthlm along with a photo of the TV.

No  channels? No sound? Is the TV on automatic shut off?


TV channels are not included in the rent. If you are renting a furnished  apartment and the TV for some reason stopped working Stay Sthlm may replace  it for you. If you want a larger TV you will have to buy one yourself. Stay Sthlm has  a standard size/brand and that is what we can offer you. If the TV is broken  due to negligence please contact your insurance company, Stay Sthlm can  provide you with a new TV, an invoice will be sent to you for the actual cost of a new TV.

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First of  all check if all the cables and cords are placed accordingly. Try another  electrical outlet, as the outlet itself may be broken. If nothing works  contact Stay Sthlm along with a photo of the TV.

No  channels? No sound? Is the TV on automatic shut off?


TV channels are not included in the rent. If you are renting a furnished  apartment and the TV for some reason stopped working Stay Sthlm may replace  it for you. If you want a larger TV you will have to buy one yourself. Stay Sthlm has  a standard size/brand and that is what we can offer you. If the TV is broken  due to negligence please contact your insurance company, Stay Sthlm can  provide you with a new TV, an invoice will be sent to you for the actual cost of a new TV.

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How do I change a fuse?

‚ÄćChange the fuse

Unscrew  the round housing with the glass window that's holding the fuse in, pop down  to Clas Ohlson or any electrical store, or even some supermarkets, with the fuse and buy a box of new ones, stick a new one in and screw the housing back  on.Stay Sthlm can assist you however it is the tenant responsibility to  change / switch tripped fuses.

If you have a switch cabinet, pull the switch upwards. if the problem cannot be resolved nor
call +46( 8) 41 0 337 80.
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Power out
If the whole  apartment is dark, check if there is a power out in the whole building/ area.  If that is the case check the providers website and get an estimated time for  when the problem is solved. Stay Sthlm cannot do anything about this problem.  If the power out lasts for a long time and foods etc are damaged in the fridge  / freezer contact your insurance company. Stay Sthlm will not replace any  damaged items.
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Contact your electricity provider directly for more detailed information.

‚ÄćChange the fuse

Unscrew  the round housing with the glass window that's holding the fuse in, pop down  to Clas Ohlson or any electrical store, or even some supermarkets, with the fuse and buy a box of new ones, stick a new one in and screw the housing back  on.Stay Sthlm can assist you however it is the tenant responsibility to  change / switch tripped fuses.

If you have a switch cabinet, pull the switch upwards. if the problem cannot be resolved nor
call +46( 8) 41 0 337 80.
‚Äć

Power out
If the whole  apartment is dark, check if there is a power out in the whole building/ area.  If that is the case check the providers website and get an estimated time for  when the problem is solved. Stay Sthlm cannot do anything about this problem.  If the power out lasts for a long time and foods etc are damaged in the fridge  / freezer contact your insurance company. Stay Sthlm will not replace any  damaged items.
‚Äć

Contact your electricity provider directly for more detailed information.

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Where do I do my laundry and how does it work?

Tvättstuga  (or Laundry room) is a room in an apartment block in Sweden providing  communal laundry facilities for the residents.

‚ÄĘ ¬† ¬† ¬†The service is free of charge

‚ÄĘ ¬† ¬† ¬†The tenant needs to provide his/her own detergent etc.

‚ÄĘ ¬† ¬† ¬†Typically the ¬†room is located in the basement, in some cases at the attic.

‚ÄĘ ¬† ¬† ¬†After each use the facility must be cleaned ¬†by the tenant (i.e remove lint, wipe floor and wipe surfaces).


Most laundry rooms are located  in the basement of the building. Use the main key to access and use your  booking cylinder / tag to reserve a specific time and date. Contact Stay  Sthlm for more information. Outside of the laundry room you will find the booking  board - on a tablet, a booking board with cylinders or a piece of paper. On  the board you book your next laundry time.
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‚ÄĘ ¬† ¬† ¬†If you loose your laundry tag or ¬†cylinder contact Stay Sthlm, please note that these tags/cylinders are ¬†expensive and you will be invoiced the actual cost, starting from 650 SEK.

Tvättstuga  (or Laundry room) is a room in an apartment block in Sweden providing  communal laundry facilities for the residents.

‚ÄĘ ¬† ¬† ¬†The service is free of charge

‚ÄĘ ¬† ¬† ¬†The tenant needs to provide his/her own detergent etc.

‚ÄĘ ¬† ¬† ¬†Typically the ¬†room is located in the basement, in some cases at the attic.

‚ÄĘ ¬† ¬† ¬†After each use the facility must be cleaned ¬†by the tenant (i.e remove lint, wipe floor and wipe surfaces).


Most laundry rooms are located  in the basement of the building. Use the main key to access and use your  booking cylinder / tag to reserve a specific time and date. Contact Stay  Sthlm for more information. Outside of the laundry room you will find the booking  board - on a tablet, a booking board with cylinders or a piece of paper. On  the board you book your next laundry time.
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‚ÄĘ ¬† ¬† ¬†If you loose your laundry tag or ¬†cylinder contact Stay Sthlm, please note that these tags/cylinders are ¬†expensive and you will be invoiced the actual cost, starting from 650 SEK.

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My bike/pram is stolen. What should I do?

Thefts  do happen so please make sure to have a proper home insurance, receipt from  the bike/pram and proper security lock.

Stay Sthlm nor the property owner will replace missing/stolen items left locked or unlocked in common areas, bike rooms etc.

Contact your insurance company for claims.  

There are no surveillance cameras in the buildings nor on the streets. Swedes are very private people and cameras in public spaces invade the personal integrity and is not common at all in Sweden.

Thefts  do happen so please make sure to have a proper home insurance, receipt from  the bike/pram and proper security lock.

Stay Sthlm nor the property owner will replace missing/stolen items left locked or unlocked in common areas, bike rooms etc.

Contact your insurance company for claims.  

There are no surveillance cameras in the buildings nor on the streets. Swedes are very private people and cameras in public spaces invade the personal integrity and is not common at all in Sweden.

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Where do I park my bike or pram?

Bikes and prams should be parked  in the allocated bike room or on the street . It is strictly forbidden to  park or leave any personal belongings in the hallway, main entrance or any  other common area in the building.

If you leave your personal belongings in  the bike room make sure to have a suitable lock, note down the bike-Id  (number) and make sure your home insurance covers your bike/pram. Thefts do  happen so please make sure to have a proper home insurance.

Stay Sthlm will  not replace missing/stolen items. Contact your insurance company for  claims.

Many bikers in Stockholm actually keep their beloved bikes in the apartment.

Bikes and prams should be parked  in the allocated bike room or on the street . It is strictly forbidden to  park or leave any personal belongings in the hallway, main entrance or any  other common area in the building.

If you leave your personal belongings in  the bike room make sure to have a suitable lock, note down the bike-Id  (number) and make sure your home insurance covers your bike/pram. Thefts do  happen so please make sure to have a proper home insurance.

Stay Sthlm will  not replace missing/stolen items. Contact your insurance company for  claims.

Many bikers in Stockholm actually keep their beloved bikes in the apartment.

My bike
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My windows shattered or broke during a storm. What should I do?

If your windows are shattered or broken during a storm/accident they need to be fixed asap and any loos glas needs to be carefully removed.

Contact Stay Sthlm Housing Service for assistance.

Are the  window broken on the inside or the outside? The outer window is the  responsibility of the property owner, if it hasn't been caused by  carelessness. If the inner window breaks it is the tenants responsibility.  Contact Housing Service and we will assist you.

Send ¬†photo¬īs of the damages to our Housing Service and we will assess the damages. ¬†Please provide us with a phone number so that we easily can reach you. Stay ¬†Sthlm will book the glazier for you. Please note that sometimes it can take 1-2 weeks before the window repair will take place. We wish we could help you faster and more efficient but this is the normal waiting time for a glazier service in Stockholm.

Contact  support@staysthlm.se and describe the problem. We will booka  glazier for you and notify you when the  service can be carried out. Please note for urgent repairs (during  holiday/weekend) , and things that cannot wait until next coming weekday call  the Glazier info@glasjour or 08-201000.

Reimbursement will be settled and  decided by Stay Sthlm if it is the insurance company or the landlord that  will bear the cost.

If your windows are shattered or broken during a storm/accident they need to be fixed asap and any loos glas needs to be carefully removed.

Contact Stay Sthlm Housing Service for assistance.

Are the  window broken on the inside or the outside? The outer window is the  responsibility of the property owner, if it hasn't been caused by  carelessness. If the inner window breaks it is the tenants responsibility.  Contact Housing Service and we will assist you.

Send ¬†photo¬īs of the damages to our Housing Service and we will assess the damages. ¬†Please provide us with a phone number so that we easily can reach you. Stay ¬†Sthlm will book the glazier for you. Please note that sometimes it can take 1-2 weeks before the window repair will take place. We wish we could help you faster and more efficient but this is the normal waiting time for a glazier service in Stockholm.

Contact  support@staysthlm.se and describe the problem. We will booka  glazier for you and notify you when the  service can be carried out. Please note for urgent repairs (during  holiday/weekend) , and things that cannot wait until next coming weekday call  the Glazier info@glasjour or 08-201000.

Reimbursement will be settled and  decided by Stay Sthlm if it is the insurance company or the landlord that  will bear the cost.

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Who pays for the apartment? Is it always the signing company?

Some companies pay housing expenses for their employees, some pay a certain amount but the most common is that the rent is paid directly by the  tenant/employee it self. An invoice will be sent out every month to the chosen recipient.

Some companies pay housing expenses for their employees, some pay a certain amount but the most common is that the rent is paid directly by the  tenant/employee it self. An invoice will be sent out every month to the chosen recipient.

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Dry cleaning service

We can pick up your items and have them delivered back to your apartment within 48 hours, during weekdays.

If you wish to have laundry pick up on a more frequent basis contact us and we will give you a quote for the best possible solution.

Contact our Housing Service Team for more information

We can pick up your items and have them delivered back to your apartment within 48 hours, during weekdays.

If you wish to have laundry pick up on a more frequent basis contact us and we will give you a quote for the best possible solution.

Contact our Housing Service Team for more information

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I want to increase the indoor temperature. How do I do that?

The board of public health  authority states that indoor temperature shall be between 18-26 degrees. The  temperature shall not be below +18 degrees and not over +26 degrees - with  certain exceptions.

Please note that Sweden is a cold country during many months  of the year. Wear proper clothing indoors (long sleeve, pants, socks and  slippers). Walking bear foot is not a good option when its getting cold  outside.

All Stay Sthlm¬īs houses are controlled by central heating. That ¬†means that the indoor temperature is controlled by a sensor on the roof. If the outside temperature goes from 0 degrees at night to 10 degrees during the ¬†day the indoor temperature will be lower than what many find comfortable. Due to the variation in temperature it is almost impossible to control the ¬†indoor temperature. The central heating system also has a delay of a couple ¬†of days, and in October when the outdoor temperature drops it can take some ¬†weeks before the indoor climate stabilizes.

First thing to check is if you  have air bubbles in your heating system. If they are on and still cold  contact Stay Sthlm and we will check that for you. Please note that the  heating is completely switched off during the warmer months (usually between  April-September/October).

You may buy an external oil heater for your comfort  if you wish additional heat, this expense will not be covered by Stay Sthlm.  

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Important
Please note that there is a fire risk with the external heaters so DO NOT  COVER or leave on when you are not in the room. Having proper ventilation in  the house will circulate the warm air from the heaters, so please remember  that it is strictly forbidden to cover/ close the ventilation in the windows,  bathroom, kitchen etc. Letting fresh air in is crucial for a healthy and  comfortable living environment.

The board of public health  authority states that indoor temperature shall be between 18-26 degrees. The  temperature shall not be below +18 degrees and not over +26 degrees - with  certain exceptions.

Please note that Sweden is a cold country during many months  of the year. Wear proper clothing indoors (long sleeve, pants, socks and  slippers). Walking bear foot is not a good option when its getting cold  outside.

All Stay Sthlm¬īs houses are controlled by central heating. That ¬†means that the indoor temperature is controlled by a sensor on the roof. If the outside temperature goes from 0 degrees at night to 10 degrees during the ¬†day the indoor temperature will be lower than what many find comfortable. Due to the variation in temperature it is almost impossible to control the ¬†indoor temperature. The central heating system also has a delay of a couple ¬†of days, and in October when the outdoor temperature drops it can take some ¬†weeks before the indoor climate stabilizes.

First thing to check is if you  have air bubbles in your heating system. If they are on and still cold  contact Stay Sthlm and we will check that for you. Please note that the  heating is completely switched off during the warmer months (usually between  April-September/October).

You may buy an external oil heater for your comfort  if you wish additional heat, this expense will not be covered by Stay Sthlm.  

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Important
Please note that there is a fire risk with the external heaters so DO NOT  COVER or leave on when you are not in the room. Having proper ventilation in  the house will circulate the warm air from the heaters, so please remember  that it is strictly forbidden to cover/ close the ventilation in the windows,  bathroom, kitchen etc. Letting fresh air in is crucial for a healthy and  comfortable living environment.

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Where can I park my car?

We cannot offer any parking, please use the public parking areas or park on the street. Please note that a fee may apply.
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¬†‚ÄĘ ¬† ¬† ¬† Contact Stockholm Stad Parkering for more information, click here or call 08-508 263 00.

¬†‚ÄĘ ¬† ¬† ¬† Download the Easy Park app and pay through the app for easy parking in Stockholm.

We cannot offer any parking, please use the public parking areas or park on the street. Please note that a fee may apply.
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¬†‚ÄĘ ¬† ¬† ¬† Contact Stockholm Stad Parkering for more information, click here or call 08-508 263 00.

¬†‚ÄĘ ¬† ¬† ¬† Download the Easy Park app and pay through the app for easy parking in Stockholm.

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Valuables in the apartment, who¬īs responsibility is that?

Stay in Sweden is not responsible for any damage, theft of valuable personal belongings, money and other items that has been stored in the apartment. This also applies to things left by the tenant after move-out.

Please contact the police and your insurance company for claims and further assistance.

Stay in Sweden is not responsible for any damage, theft of valuable personal belongings, money and other items that has been stored in the apartment. This also applies to things left by the tenant after move-out.

Please contact the police and your insurance company for claims and further assistance.

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Subletting

The tenant is not allowed to sublease the apartment under any circumstances.

Subletting the apartment leads to termination of the contract with immediate effect.

The tenant is not allowed to sublease the apartment under any circumstances.

Subletting the apartment leads to termination of the contract with immediate effect.

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There is water coming in to the apartment.

Please call Housing Service immediately at 08 410 337 80 and ask for advice.

During weekends/public holiday, if you cannot get a hold of Stay Sthlm call the on-call number ("jour/journummer/akuta ärenden" in Swedish) by the main entrance of your building.

Please call Housing Service immediately at 08 410 337 80 and ask for advice.

During weekends/public holiday, if you cannot get a hold of Stay Sthlm call the on-call number ("jour/journummer/akuta ärenden" in Swedish) by the main entrance of your building.

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The elevator is not working/I¬īm stuck. Please help!

1. Call the elevator company, number posted in  the  elevator or the number for the caretaker.

2. If you do not get any response contact Stay Sthlm.

3. If you do not get any response from the elevator company nor Stay Sthm please call 112 (emergency number only!).

1. Call the elevator company, number posted in  the  elevator or the number for the caretaker.

2. If you do not get any response contact Stay Sthlm.

3. If you do not get any response from the elevator company nor Stay Sthm please call 112 (emergency number only!).

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I want to change some furniture in my furnished apartment

What  type of inventory? Wish to have new things? Are they broken by tenant? Are  they old and not usable? is this due to neglect and carelessness?

Updating and changing items is usually not a problem at all. We understand that some things needs replacement after a while. Please send photos to our Housing Service team with a  short description and we will get back to you shortly.

What  type of inventory? Wish to have new things? Are they broken by tenant? Are  they old and not usable? is this due to neglect and carelessness?

Updating and changing items is usually not a problem at all. We understand that some things needs replacement after a while. Please send photos to our Housing Service team with a  short description and we will get back to you shortly.

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Some appliances are not working and some lights are out. Please help!

Check fuse box first of all, a new fuse usually does the trick. or change the light bulbs


The tenants are responsibly to change fuses and change light bulbs themself. If you are unsure and need assistance please contact our Housing Service team.

Check fuse box first of all, a new fuse usually does the trick. or change the light bulbs


The tenants are responsibly to change fuses and change light bulbs themself. If you are unsure and need assistance please contact our Housing Service team.

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Who signs the home insurance for me? Do I really need it?

All  tenants are responsible for signing up for home insurance. This is not done by Stay Sthlm nor your company, please contact your housing coordinator, relocation or your HR department for  further details.

Not having a home insurance is a breech of contract and will lead to eviction.

All  tenants are responsible for signing up for home insurance. This is not done by Stay Sthlm nor your company, please contact your housing coordinator, relocation or your HR department for  further details.

Not having a home insurance is a breech of contract and will lead to eviction.

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Refrigerator/freezer is not working. Help!

Check  fuse box, is it only the refrigerator or freezer also? Contact Stay Sthlm for  further assistance. In case your food is spoilt/damage contact your insurance  company and they may replace the cost of the items damaged.

Send a  photo of the model/type brand plate and send to support. The housing service team will then book a service tech to visit your house. During the time a  mini fridge can be given to you.

Please note that the delivery time for a new  fridge sometimes can take several weeks, and this is not handled by Stay Sthlm as it is the property owners responsibility to replace.

If the tenant has claims contact the insurance company.

Check  fuse box, is it only the refrigerator or freezer also? Contact Stay Sthlm for  further assistance. In case your food is spoilt/damage contact your insurance  company and they may replace the cost of the items damaged.

Send a  photo of the model/type brand plate and send to support. The housing service team will then book a service tech to visit your house. During the time a  mini fridge can be given to you.

Please note that the delivery time for a new  fridge sometimes can take several weeks, and this is not handled by Stay Sthlm as it is the property owners responsibility to replace.

If the tenant has claims contact the insurance company.

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The ceiling light stopped working!

Is it a  broken lightbulb or a light fixture? Has the lightbulb been replaced?

Tenant  are responsible to change light bulbs / tube lights etc. Bulbs can be bought  in most supermarkets.

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There are 4 main types of bulbs/light sources:

‚ÄĘ ¬† ¬† ¬†E27 - large socket, mostly in ceiling lights or floor lights

‚ÄĘ ¬† ¬† ¬†E14 - small socket - mostly in bathrooms and smaller light fixtures, table lamps etc

‚ÄĘ ¬† ¬† ¬†GU10 - spot light most common in ceiling spotlights in the

‚ÄĘ ¬† ¬† ¬†Tube light - In the bathroom and above the kitchen counter tube lights are also common, these can be bought in larger supermarkets, Bauhaus or Clas Ohlson.

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Is it a  broken lightbulb or a light fixture? Has the lightbulb been replaced?

Tenant  are responsible to change light bulbs / tube lights etc. Bulbs can be bought  in most supermarkets.

‚Äć

There are 4 main types of bulbs/light sources:

‚ÄĘ ¬† ¬† ¬†E27 - large socket, mostly in ceiling lights or floor lights

‚ÄĘ ¬† ¬† ¬†E14 - small socket - mostly in bathrooms and smaller light fixtures, table lamps etc

‚ÄĘ ¬† ¬† ¬†GU10 - spot light most common in ceiling spotlights in the

‚ÄĘ ¬† ¬† ¬†Tube light - In the bathroom and above the kitchen counter tube lights are also common, these can be bought in larger supermarkets, Bauhaus or Clas Ohlson.

‚Äć

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There is a strange beep in the apartment. What is that?

This is most likely your smoke detector that needs some attention, so please change the battery.

Is the ¬†smoke detector beeping or is it missing? It's the landlords responsibility to ¬†supply a smoke detector and the tenants responsibility to maintain it (i.e. ¬†change batteries and such). If you hear a short beep at regular intervals ¬†it¬īs time to change the battery.

Stay Sthlm are not required to provide fire extinguishers, that falls on the tenant if they want one.

The  tenant is responsible to buy new batteries. If the smoke detector is missing  please contact housing service immediately.

This is most likely your smoke detector that needs some attention, so please change the battery.

Is the ¬†smoke detector beeping or is it missing? It's the landlords responsibility to ¬†supply a smoke detector and the tenants responsibility to maintain it (i.e. ¬†change batteries and such). If you hear a short beep at regular intervals ¬†it¬īs time to change the battery.

Stay Sthlm are not required to provide fire extinguishers, that falls on the tenant if they want one.

The  tenant is responsible to buy new batteries. If the smoke detector is missing  please contact housing service immediately.

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Blockage in the toilet

If there is a complete blockage of the toilet please contact Housing Service immediately.

‚ÄĘ Only ¬†toilet paper may be used and flushed in the toilets.
‚ÄĘ Diapers and other ¬†sanitary items should be put in the garbage!
‚ÄĘ Do not use wipes and throw them in the toilet, this will clog the toilet


If there is a complete blockage of the toilet please contact Housing Service immediately.

‚ÄĘ Only ¬†toilet paper may be used and flushed in the toilets.
‚ÄĘ Diapers and other ¬†sanitary items should be put in the garbage!
‚ÄĘ Do not use wipes and throw them in the toilet, this will clog the toilet


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I have an apartment in Stockholm, can you help me renting it out?

Sorry, we do not rent/lease apartments from private people to our clients.

Sorry, we do not rent/lease apartments from private people to our clients.

Need support?

Our role is to provide comfortable living and make sure your stay in Stockholm will be as smooth as possible.

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Stay Sthlm can help you with corporate apartments in Stockholm today.

Get in touch today by calling +46 8 410 337 80.

Stay in Sweden

Alfa has collaborated for many years placing a large amount of clients in great properties across Stockholm.

Lida L., Alfa Quality Moving

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Alfa has collaborated for many years placing a large amount of clients in great properties across Stockholm.

Lida L., Alfa Quality Moving

I can’t thank you enough for the huge help you have been to our family and what a massive relief it is in these very uncertain times.

Heikki, tenant

I 100% recommend renting with StaySthlm due to the friendly service, fast support and consideration

Ashleigh, tenant H&M

They are always very responsive, professional and offer a great variety of apartments to my clients.

Miranda S, Destination Consultant

It is so easy to get in touch with the team and they are very quick to answer any questions, even during an emergency on the weekend!

Anna, tenant

Stay Sthlm are always very responsive, professional and has great variety of apartments to my clients.

Mianda S, Destination Consultant

A professional and responsive company offering affordable short and long term accommodation to suit all needs.

Jenny D, Alfa

Jag kan varmt rekommendera Stay Sthlm när ni söker företagsbostäder.

Viktoria L., Nordic Relocation Group AB

Adress

Stay in Sweden AB
Box 20011
SE-161 02 Bromma
Sweden

Company information

556811-9977
Stay in Sweden AB