As a Service Host at Stay Sthlm & Stay Plus, you will play  a crucial role in ensuring the smooth operation of our rental properties. You will also play an important part in  keeping a professional relation with the property owner and giving them the  service they require. This is an excellent opportunity for individuals with  relevant experience who are looking to grow their careers in the vacation  rental industry.
 
Responsibilities

Guest Communication: Communicate with guests and property owners promptly and  professionally via Airbnb messaging and other communication channels to  answer inquiries, confirm reservations, and address any concerns.  

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Property Inspections: Conduct regular inspections of rental properties to ensure  they are clean, well-maintained and free from any issues that may impact  guest comfort.  

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Housekeeping  Coordination: Coordinate housekeeping services to ensure that properties are  thoroughly cleaned and prepared for guest arrivals. Maintain high cleanliness  standards and ensure that guests receive a positive first impression upon  arrival.

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Maintenance Oversight: Collaborate with maintenance staff or  contractors to swiftly address and resolve any issues or repairs needed.

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Listing Accuracy: Ensure that property listings on Airbnb and other platforms  are accurate and up-to-date. This includes updating property descriptions,  amenities, pricing and availability to provide potential guests with the most  reliable information.    

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Amenities and Supplies: Keep track of essential amenities, inventory and supplies  needed for guest comfort, Restock items as necessary to meet guest  expectations.

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Second line support: You’ll work closely with our service team  at StaySthlm and be Second line support when required.    

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Booking Management: Manage bookings, reservations, and calendars to ensure  optimal property occupancy and revenue.    

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Online Travel Agencies (OTAs): Familiarity with various OTAs (e.g., Airbnb, Booking.com,  Vrbo) and the ability to optimize property listings on these platforms for  maximum visibility and bookings. 

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Channel Management: Utilize channel management software to synchronize property  listings across multiple platforms and maintain up-to-date availability and pricing.‍

Requirements

●       Previous experience in front desk operations, booking management, OTAs, or channel management in the hospitality industry is highlypreferred.

●       Strong communication skills, both written and verbal (Swedish and English is required).

●       Excellent organizational skills and attention to detail.

●       Customer-focused mindset with a passion for delivering outstanding guest experiences.

●       Tech-savvy and comfortable using various software and booking platforms.

●       Ability to work flexible hours, including weekends and holidays, as required.

●       Driver’s license.

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Benefits

●      Training and development opportunities

●      Dynamic and supportive team environment

●      Opportunity for growth within the company

●     Competitive  Salary

How to apply

If you're enthusiastic about the rental industry and possess  the relevant experience, we invite you to apply for the Service Host position  at Stay in Sweden AB (Stay Sthlm) / StayPlus AB. Join our team and be part of  a company that values your talent and dedication to providing exceptional  guest experiences.

Please send  your resume and a cover letter outlining your relevant experience to job@staysthlm.se include "Service Host  Application" in the subject line. We look forward to hearing from you!

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